Over the past few months, I have read many articles that talked about the disruptive nature of digital transformation and how it can create uncertainty for organizations. In the digital age, change is a constant and while it is never easy, change is inevitable.
Have you ever started a conversation thinking that it would go one way, but then goes in another direction?
They say that you “can’t go home again,” however having grown-up in the village of St. Jacob’s in Southwestern Ontario being able to go home isn’t even a question because home and the values I learned from my Mom and Dad never left me.
As you probably already know, this year’s G7 Summit will take place in La Malbaie, Quebec in early June.
Recently, I was fortunate enough to have the opportunity to connect with Shep Hyken who’s New York Times bestselling book The Amazement Revolution, provides important insight into what makes a service organization amazing.
Remember the old television commercial in which the spokesperson for an investment house proudly proclaimed that “we make money the old-fashioned way, we earn it?”
