Client Experience

The client experience is our experience.

We progressively raise the bar of client service excellence.

When we helped an iconic global restaurant chain make the transition to the Microsoft Azure cloud platform in 2018, the project’s success extended well beyond the technology. Together, the two organizations built a strong and trusted relationship that became the cornerstone of a long-term partnership — a win-win-win partnership for the client, our people and our partners.

Beyond providing our services with a predictive quality and steadfast focus on successful business outcomes, it is the depth of our commitment to partnering with our clients that ultimately differentiates us in the market.

With a vision to become the most loved Technology Services Company in North America by 2025, we are building on the solid foundation of client successes by creating the Long View Client Experience Office and Program. Through this initiative, we progressively raise the bar of client service excellence, and in the process, attract and retain the best talent so that we can continue to build the “client for life” relationships with our customers today, tomorrow and for the next 100 years.

Our approach to achieving our “client for life” objective through the Long View Client Experience Office and Program revolves around four tenets: Simplify, Execute, Listen, Learn.

Simplify

  • Process maturity
  • Automate for optimal performance
  • Service design for client experience

Execute

  • Continuous improvement
  • Client Success Framework
  • Governance
  • Aligning our people’s career path to better support our clients

Listen

  • Client Advisory Council
  • Effective communication between client and Long View
  • Feedback from client services team

Learn

  • Learn from successes and failures
  • Share client stories
  • Focus on client context and outcomes

We’re ready when you are.

Toll Free: 1.866.515.6900
Technical Support: 1.888.515.3262
Email: engage@lvs1.com
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