ITSM / ITIL
People, process, technology.
Achieve digital transformation success.
From technology adoption and service delivery to managing the resource optimization of IT assets, ITIL, ITSM, and ISACA's COBIT 5 each provide a specific yet complementary framework to support digital transformation success.
At a Glance:
- A set of guiding best practices ITIL provides the framework to achieve ITSM proficiency.
- ITSM is the implemented practice, policies, and procedures to manage IT assets effectively.
- In conjunction with ITIL and ITSM, ISACA COBIT 5 is a comprehensive framework that allows organizations to realize greater value from IT asset investment.
CLIENT OUTCOMES
Information Technology Infrastructure Library (ITIL)
- We embrace ITIL as a best practices' standard for IT. We provide training for staff and clients, focusing on attaining a foundational understanding of ITIL, including advanced areas of expertise. Our maturity modeling assessment and roadmap serves as a guide for our clients to achieve measurable growth in each area of ITIL proficiency.
Information Technology Service Management (ITSM)
- ITIL provides the guiding framework for implementing ITSM, which is a set of practices, policies, and procedures for the effective design, delivery, operationalization, and control management of IT services.
ISACA COBIT 5
- Both COBIT 5 and ITIL provide the primary framework and best practices guidelines for our ITSM service delivery model. As the latest edition of ISACA's globally accepted framework, the principles of COBIT 5 embody thought leadership and guidance from business, IT and governance experts around the world to enable organizations to maximize IT asset value, mitigate risks, and optimize resources.
