From technology adoption and service delivery to managing the resource optimization of IT assets, ITIL, ITSM, and ISACA’s COBIT 5 each provide a specific yet complementary framework to support digital transformation success.
At a Glance:
A set of guiding best practices ITIL provides the framework to achieve ITSM proficiency.
ITSM is the implemented practice, policies, and procedures to manage IT assets effectively.
In conjunction with ITIL and ITSM, ISACA COBIT 5 is a comprehensive framework that allows organizations to realize greater value from IT asset investment.
Information Technology Infrastructure Library (ITIL)
We embrace ITIL as a best practices’ standard for IT. We provide training for staff and clients, focusing on attaining a foundational understanding of ITIL, including advanced areas of expertise. Our maturity modeling assessment and roadmap serves as a guide for our clients to achieve measurable growth in each area of ITIL proficiency.
Information Technology Service Management (ITSM)
ITIL provides the guiding framework for implementing ITSM, which is a set of practices, policies, and procedures for the effective design, delivery, operationalization, and control management of IT services.
ISACA COBIT 5
Both COBIT 5 and ITIL provide the primary framework and best practices guidelines for our ITSM service delivery model. As the latest edition of ISACA’s globally accepted framework, the principles of COBIT 5 embody thought leadership and guidance from business, IT and governance experts around the world to enable organizations to maximize IT asset value, mitigate risks, and optimize resources.