At Long View, the ultimate measurement of our success begins with understanding what makes our clients successful. Our relationship with our clients extends well beyond the technology and services we provide, to include becoming a trusted advisor and partner today, tomorrow, and for the next 100 years.
One of the tools we use to measure our effectiveness at building “client for life” relationships is the Net Promoter Score (NPS).
An alternative to the more traditional client satisfaction research scorecards, the NPS is a management tool that gauges the loyalty of a firm’s clients based on the strength of the relationship. A core element of the NPS scorecard is the willingness of clients to recommend your company to someone they know. For example, our relationship with The Salvation Army began with a referral from one of our “for life” clients. As you read the Salvation Army story and the many others that are available through the following link, you will see a pattern emerge that will help you to understand why we will become your partner for life.