Service Desk

You can’t afford downtime, we can help.

Let's empower your people together.

IT downtime is costly. Specifically, it costs companies an average of $5,600 per minute.

That’s why our Service Desk is the support solution of choice for organizations of all sizes. We minimize the impact of outages by providing effective, easy-to-access support that gets your team back to work quickly.

At a Glance:

  • We improve worker productivity, reduce downtime, and lower your overall support costs.
  • Our contact centers throughout North America provide 24 x 7 x 365 multichannel support through phone, self-service, and digital services.
  • Through our expertise with existing and emerging technologies, we provide the right support for any environment.
How the Service Desk works for you:
  • Creates customized support channels to cater to your business needs.
  • Gets your team back to work quickly following outages and downtime.
  • Solves technology problems and implements plans to continuously improve and mitigate future issues.

Client Outcomes

  1. User-first Design

    Our Service Desk solution is designed to provide users with the most efficient support based on their work environment and technologies. We provide consistent user experience through multiple contact channels - enabling the user to choose how they access support.

  2. Technology and Innovation

    Powered by the latest support technologies, including AI and machine learning, Long View’s Service Desk delivers cognitive services to resolve users’ issues efficiently. In combination with our experienced support analysts based in call centers in Toronto, Calgary, Edmonton, and Denver, your team is supported 24x7x365.

  3. Measured Transformation and Improvement

    We proactively look for ways to increase efficiency and improve your bottom line. By providing you with reports and insights into your IT operation’s performance we help make your business more efficient, reducing your costs by lowering contacts and ensuring quick incident resolution across all channels.

We’re ready when you are.

Toll Free: 1.866.515.6900
Technical Support: 1.888.515.3262
Email: [email protected]
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