Having been in the industry for as long as I have, the promise of every new technological breakthrough to impact not only our business but our personal lives as well is not new, especially regarding the sense of excitement and anticipation it creates.
Whenever the question comes up about digital transformation and the emerging tech sector, it would be easy to get caught up in the excitement of a dynamic industry and the promise that innovation brings.
Over the past few months, I have read many articles that talked about the disruptive nature of digital transformation and how it can create uncertainty for organizations. In the digital age, change is a constant and while it is never easy, change is inevitable.
Have you ever started a conversation thinking that it would go one way, but then goes in another direction?
They say that you “can’t go home again,” however having grown-up in the village of St. Jacob’s in Southwestern Ontario being able to go home isn’t even a question because home and the values I learned from my Mom and Dad never left me.
As you probably already know, this year’s G7 Summit will take place in La Malbaie, Quebec in early June.
Recently, I was fortunate enough to have the opportunity to connect with Shep Hyken who’s New York Times bestselling book The Amazement Revolution, provides important insight into what makes a service organization amazing.
