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January 5, 2018
Why Digital Transformation Requires It’s Own “Amazement Revolution”

Recently, I was fortunate enough to have the opportunity to connect with Shep Hyken who’s New York Times bestselling book The Amazement Revolution, provides important insight into what makes a service organization amazing.

January 3, 2018
Building Success Through Organic Growth

Remember the old television commercial in which the spokesperson for an investment house proudly proclaimed that “we make money the old-fashioned way, we earn it?”