September 27, 2024
Modernize IT Support
Improve Employee Experience with AI-Powered SmartAssist
Proven Productivity and Enhanced Employee Experience
Improve Employee Experience with AI, Automation & ITIL Best Practices
SmartAssist aligns IT services with employee needs. Leading the charge with Level 0 Support and AI-Powered Automation the service is designed to improve employee experience, productivity, while reducing dependency on Tier 1 Support.
Redefine IT Support with SmartAssist
Strategic Methodology to Achieve Measurable Results
SmartAssist aligns IT services with employee needs. Leading the charge with Level 0 Support and AI-Powered Automation the service is designed to improve employee experience, productivity, while reducing dependency on Tier 1 Support.
- Level 0 AI-Driven Issue Prevention: Detects & resolves problems automatically.
- Eliminates IT Friction: Proactive resolution reduces disruptions & improves employee experience.
- Enhances Productivity: Keeps employees focused on work, not IT problems.
- Reduces IT Support Load: Automates issue resolution to cut ticket volume.
- Data-Driven & Continuously Optimized: AI learns & improves IT service efficiency over time.
OPTIMIZE
- Tune Level 0 Support
- Maximize Digital Tools
- Drive Self-Service Adoption
- Improve Digital Employee Experience
- Reduce IT Friction
- Boost Productivity
CAPABILITY
- DEX Management: Data-driven insights to optimize IT support.
- Innovation Hub: A library of pre-built automations and AI-driven solutions.
RESULTS
- 20% reduction in ticket volume within 90 days.
- 15% cost savings on Tier 1 support services in the first year.
- Faster issue resolution.
- Enhanced end-user satisfaction.
Shift IT Metrics From Operational Uptime to Employee Experience
- Measure end-user experience unlike Traditional SLAs that only focus on system performance.
- Evolve IT success—beyond uptime and ticket closures to productivity and employee impact.
- Layer in Service Experience Metrics for deeper insights:
- Net Promoter Score
- Experience Level Agreements
- Digital Service Success Rate
- Reduce disruptions before they affect employees with proactive IT support.
The role of IT is redefined—from maintenance to empowerment.
Download Data SheetEnhance Digital Employee Experience
HOW IT WORKS
- Analyzes ITSM data, telemetry, support personas.
- Uses AI for proactive detection & self-resolution.
- Tracks adoption rates, effectiveness & sentiment.
CLIENT BENEFITS
- Lower ticket volume and reduced IT support costs.
- Proactive issue detection reduces IT disruption.
- Improved IT service efficiency & alignment with goals.
END USER BENEFITS
- Improve day-to-day productivity with reduced IT friction.
- Faster resolution with minimal downtime.
- Gain technology support aligned to employee needs.
Accelerate Transformation & Optimize Your Digital Employee Experience
Unveil your organization’s potential and drive impactful business outcomes today with Long View’s SmartAssist.
Contact us today to get started.
SmartAssist