ServiceNow
Move Your IT Operations Forward with ServiceNow
Long View is a trusted ServiceNow partner helping organizations streamline operations, enhance service delivery, and accelerate digital transformation. Our ServiceNow practice is built on deep platform expertise, agile delivery models, and a commitment to measurable outcomes.
Long View is proud to be recognized by ServiceNow as a Specialist Segment Partner in the Consulting & Implementation Partner Program—an achievement that underscores our advanced capabilities and leadership in the ServiceNow ecosystem. This designation reflects our deep platform expertise, strategic consulting approach, and consistent record of successful deployments across ITSM, CSM, and custom ServiceNow applications.
Our Consulting & Implementation practice guides clients through every phase of their ServiceNow journey—from strategic planning and licensing alignment to upgrade support, change management, and seamless adoption. With North America-led delivery teams and flexible engagement models, we have implemented ServiceNow solutions for organizations across energy, finance, utilities, and the public sector.
Clients benefit from measurable outcomes such as reduced operational costs, improved service delivery, accelerated time-to-value, and enhanced user experiences. As a Specialist Segment Partner, Long View delivers consulting and implementation services that drive real business transformation and unlock the full potential of the ServiceNow platform.
At a Glance:
- 500+ domain-separated ServiceNow instances managed
- North American delivery teams
- PCI, SOC, ISO 27001 aligned operations
- Rapidly advancing through the ServiceNow Partner Program—recently elevated to Specialist status
ServiceNow Automation
Our automation services help clients reduce manual effort and accelerate service delivery. We design and implement scalable automation pipelines using ServiceNow tools such as Flow Designer, Integration Hub, and Service Bridge.
Key Benefits:
· Up to 40% reduction in process steps
· 90% decrease in wait times
· 45% reduction in work time
ServiceNow Implementation
We deliver full-scope ServiceNow implementations across ITSM, CSM, HRSD, and custom applications. Our approach includes strategic planning, licensing guidance, upgrade support, and change management.
Key Benefits:
· Flexible engagement models
· North America-led resourcing
· Training and enablement support
ServiceNow ITSM as a Service
Our ITSMaaS offering provides clients with a fully managed ServiceNow platform, including 24x7 support, platform upgrades, and risk-free licensing. We ensure high availability and operational excellence through proven delivery frameworks.
Key Benefits:
· 99.9% uptime guarantee
· Affordable access to enterprise-grade ITSM
· Full platform management and support
ServiceNow Remote Admin
Our Remote Admin service offers on-demand platform support, backlog management, and strategic guidance. Clients benefit from a dedicated onshore team and transparent pricing models.
Key Benefits:
· 30-minute response time for major incidents
· Weekly backlog reviews
· Access to solution architects for strategic planning
Why Long View for ServiceNow?
We combine technical expertise with business acumen to deliver outcomes that matter. Our ServiceNow team is not only certified and experienced but also deeply aligned with client goals. We offer competitive rates, flexible delivery, and a partnership approach that drives long-term success.
