Microsoft Dynamics 365 Customer Service

Leverage technology to supercharge customer service.

Microsoft D365 Customer Service

Earn customers for life.

Modern technology makes it possible to support customers with personalized, proactive, and preemptive service. Microsoft Dynamics 365 Customer Service enables organizations to provide consistent experiences across any combination of assisted and unassisted service engagements,   with a robust portal for self-service and community support.

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At a Glance:

  • Manage end-to-end service engagements across all channels
  • Deliver consistent and contextual service with minimal customer effort
  • Personalize interactions with real-time insights, SLA timers, and entitlements
  • Empower agents with a unified experience on desktop and mobile devices
  • Boost productivity, accelerate resolutions, and reduce escalations


  • Presents real-time and historical data through role-tailored dashboards
  • Connects agents with SMEs across internal and external teams
  • Uses machine learning to detect social post sentiment and intent
  • Improves resolution rates by surfacing tools, guidance, articles, and related cases
  • Assists DIY problem-solving via a knowledge database, community forum, and blogs


Microsoft Dynamics 365 Customer Service consolidates the tools, and support needed to digitize customer relationship management. Our experts are available to advise and assist you at every stage.

Contact us to learn how Microsoft Dynamics 365 Customer Service can work for your business.

Dynamics 365 Process

  1. Customization
    D365 Sales can be tailored to meet your specific business requirements, and to support your unique business processes. We focus on the most efficient ways to deliver the functionality you desire most.
  2. Implementation
    D365 Sales can be integrated with existing enterprise applications. That includes syncing with ERPs to exclude data duplication, with accounting systems to display customer balances, and with customer portals and mobile apps.
  3. Migration & Upgrading
    Our experts can advise on how to minimize work disruption during migration to D365 Sales through careful planning, anticipating issues, and providing training. If you already use a previous version, our team can manage your upgrade with a staged data transition.
  4. Maintenance and Support
    Our 24/7 help desk team can investigate, resolve, and prevent technical issues, ensuring uninterrupted use of D365 Sales. With a range of flexible maintenance & support packages to choose from, you can tailor services to your needs and budget.

Free Microsoft Dynamics 365 ERP Assessment

Understand the ERP challenges your organization is facing today, and how to improve your operations through a unified solution with an end-to-end view of your business.

Microsoft Dynamics 365 Business Central Free Assessment

As organizations expand and needs change, systems need to as well. Our Microsoft Dynamics 365 (D365) Enterprise Resource Planning (ERP) Assessment is a FREE 1-DAY ASSESSMENT designed to gain an understanding of your current ERP system, your business challenges, and pain points in managing your financials, supply chain, operations, commerce, reporting, manufacturing, and human resource activities. The goal of this assessment is to showcase how D365 Business Central could benefit your specific organization, enabling your business to continue to innovate and not be bogged down by ERP challenges.

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