Long View Coronavirus (COVID-19) Business Continuity Plan Update

March 20, 2020

The outbreak of COVID-19 continues to increase around the world. Long View remains vigilant, committed, and focused on the health & safety of team and the continuity of business-critical services to our clients and partners.

Long View is 100% operational in all our six locations throughout North America. All service offerings and support are designed to operate either in-house or remotely with no service degradation.

Our integrated global services (IGS) teams are fully operational and working remotely. Long View is 100% certified and in compliance with the following regulations for our services:

• ISO/IEC 27001:2013
• SSAE18 SOC 1 & 2 (Type II)
• PCI DSS 3.2.1 Attestation of Compliance/AOC

These key certifications align with our business continuity plan (BCP) and allow us to maintain our operating status. In addition, our critical suppliers are aligned with our BCP.

Last week, Long View activated our comprehensive Business Continuity Plan (BCP) which is designed to scale as required to support our clients. As part of our BCP, our COVID-19 Assessment Team continues to meet to assess the current situation as it evolves and provides ongoing updates.

In order to support our clients, rest assured that the BCP measures are fully in place to maintain business continuity for all clients and protect the health of our teams, clients, and partners.

Specifically, the Global Service Desk (GSD), Network Operations Center (NOC), Security Operations Center (SOC), all Managed IT Services (MITS), and our hardware/software procurement services are 100% secure and fully operational.

Global Service Desk (GSD):

• The service desk is fully operational 24x7x365 to serve clients.

OnDemand Services (ODI):

• All OnDemand services remain fully operational 24x7x365 and remain stable and available with no issues in performance.
• The team is fully engaged, and additional capacity is available for clients if needed.

Project Services Team:

• The project services team is fully operational and, as required, we have project services and resources available to support our clients.

Network Operations Center (NOC):

• The network operations center is fully operational 24x7x365 and has built-in redundancy in both Canada and the USA.

Security Operations Center (SOC):

• The security operations center is fully operational 24x7x365 and we are in full compliance with our regulations.

Managed IT Services (MITS):

• All managed IT services are 100% available and have contingency support via our Integrated Global Services (IGS) team.

SYNC Licensing and Procurement Services:

• The Licensing team is here to support your needs, if you are looking to ramp up or down your licensing needs please reach out so we can work to support your business.
• The procurement services team is fully operational and available to take orders, and deliver hardware and software to our clients.
• Long View’s extensive network of manufacturing and distribution partners are available to support our clients. We have access to warehousing and distribution centers.

Integrated Global Services (IGS):

• All 275 members of the IGS team are 100% available and can support all client requirements.
• All tools and critical work environments are tested regularly so every IGS employee can work remotely and access anything they need.
• Team members have already begun working from home with no degradation in our performance or service levels.
• We are bringing additional resources to the GSD to ensure we can accommodate higher than expected volumes.

Client procurement services:

• The procurement services team is fully operational and available to take orders, and deliver hardware and software to our clients.
• Long View’s extensive network of manufacturing and distribution partners are available to support our clients. We have access to warehousing and distribution centers.

At Long View, we have a People First culture and these measures help protect our employees, clients, partners, and our communities.

We are continually monitoring the situation and are making the necessary adjustments to our Business Continuity Plan to keep everyone safe, healthy, and without service interruption to our clients.

If you have any questions or concerns, please contact us as we are happy to address them immediately.

Warm Regards,
Brent Allison, CEO Long View

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March 10, 2020

As coronavirus (COVID-19) diagnoses continue to increase around the world, Long View is committed to the health & safety of its employees and the continuity of critical services to its clients and partners. Long View has a comprehensive Business Continuity Plan (BCP) in place that we are ready to activate if needed. As part of our BCP, we have assembled a COVID-19 Assessment Team who meet frequently to assess the current situation as it evolves. Please know that we have taken some immediate measures to maintain business continuity and protect the health of our employees, clients and partners.

• If employees show signs of symptoms related to COVID-19, have traveled to an area of extreme caution as identified by the WHO, or have been in close physical contact with someone who has traveled to one of those areas, we require them to notify us and work from home for 14 days.
• We now require all office visitors to complete a health assessment form when entering any one of our offices in North America.
• We have shared best practice health tips with all employees, and placed extra hand sanitizing stations around our offices.
• Discretionary travel will continue to be restricted and require executive approvals. All other travel will be restricted to client-critical travel.
• Please work with your Account Manager on any planned travel to and from Long View. Virtual collaboration tools are working seamlessly.
• If required, we have the capability to have our employees work from home with full and secure access to Long View’s infrastructure to support our clients.

 Key Considerations For Your Organization

We want to be clear that these policies don’t change how we work with you, or our ability to provide you the services and products you rely on. At Long View, we have a People First culture and these measures will help protect not only our employees, clients and partners, but also our communities as a whole.

We will be continually monitoring the situation as it evolves and will make adjustments to our plan accordingly to help keep everyone safe and healthy.

If you have any questions or concerns, please do not hesitate to contact us as we would be happy to address them immediately.

Warm Regards,
Brent Allison, CEO Long View