Whenever the question comes up about digital transformation and the emerging tech sector, it would be easy to get caught up in the excitement of a dynamic industry and the promise that innovation brings.
Over the past few months, I have read many articles that talked about the disruptive nature of digital transformation and how it can create uncertainty for organizations. In the digital age, change is a constant and while it is never easy, change is inevitable.
They say that you “can’t go home again,” however having grown-up in the village of St. Jacob’s in Southwestern Ontario being able to go home isn’t even a question because home and the values I learned from my Mom and Dad never left me.
Recently, I was fortunate enough to have the opportunity to connect with Shep Hyken who’s New York Times bestselling book The Amazement Revolution, provides important insight into what makes a service organization amazing.