End User Experience

 

 

 

Empowering the modern workplace — quickly, efficiently, seamlessly

Your Challenge

The results are clear. Research shows that employees of organizations that empower a flexible workstyle not only get more done – but actually produce higher-quality work.

Still, you need to know that new productivity tools won’t create security risks for your business, burden you with extra management complexities, or negatively impact your bottom line.


Our Solution

Long View can help your business embrace transformation, by showing you how integrated productivity tools and platforms can work together to enhance security, simplify management and achieve faster time to value.

The Long View Advantage in End User Experience can create:

  • Mobility delivered with a consistent experience;
  • Enhanced communication and collaboration tools that help people work better together; and
  • Service Desk end-user support that minimizes the incidents keeping your team from peak performance.

Ultimately, Long View can empower the modern workplace to move your business forward, regardless of workstyle or geography—enhancing productivity, security and efficiency. Anytime. Anywhere.

The Long View Advantage

Our End User Experience solution involves four key areas of focus:


Service Desk


Long View’s Global Service Desk is more than our governance focus, quality of service, and performance excellence; it’s our demonstrated ability to provide our clients with agile, flexible, and customizable services.

What’s in it for you?
Through Long View Advantage, you’ll eliminate service desk staffing issues, reduce Service Desk and deskside support costs, and free up your core IT people to focus on strategic work, not troubleshooting.

Long View’s solutions include:
• Service Desk Assessment
• Service Desk Support Services (24/7/365)
• Deskside Services
• Field Services

Visit Service Desk Services

Microsoft Office 365


The tools you love, in a monthly cloud subscription model.

What’s in it for you?
Long View Advantage helps make your company’s journey to the Microsoft cloud as easy as possible, using certified Microsoft methodology to envision, plan and execute your move.

Long View’s solutions include:
• Licenses (enterprise agreement or Cloud Solution Provider (CSP))
• Projects, including Migrations, Proof of Concept, Pilots.
• Support Services for up to eight workloads (Office Suite, Exchange, OneDrive, SharePoint, Skype for Business, Yammer, Power BI, Tenant/Portal Management and Administration).

Mobility


Consistency, productivity and security, with a full suite of services and support.

What’s in it for you?
With Long View Advantage, your business can:
• Better protect your emails, files, and apps
• Save up to 50% on the cost of standalone solutions
• Enable your users to be productive—anywhere, on any device
• Deliver comprehensive coverage across operating systems and SaaS apps

Long View’s solutions include:
• Managed Mobility Services (MMS), including End User Support, Mobile Device Management (MDM), Procurement and Provisioning, and Telecom Expense Management.
• MDM, including Microsoft Enterprise Mobility Suite (EMS) licenses, projects and support services (or alternative technologies).

Visit Mobility Services

Communication and Collaboration


Getting the right people together at the right time, so innovation can flourish.

What’s in it for you?
Long View Advantage helps you understand the options available, and choose a unified toolset so your team can work better together. This includes:
• Enabling mobile workers and BYOD
• Collaborating with external organizations
• Capturing the value of collaboration

Long View’s solutions include:
• Unified Communications
• Video Conferencing
• Virtual Meetings
• Mobile Integration

Visit Collaboration Services

Recognized by Industry Analysts

Long View is proud to be placed in Gartner’s Magic Quadrant report for End User Outsourcing Services in North America. We support more than 140,000 desktop end users and 1.4 million incidents annually with four dedicated service desk centers and more than 50 staffed service desks across North America. Our End User Experience practice includes End User Computing, Mobility Management and Collaboration.

See the announcement

WORK WITH US

Life’s too short to just have a job. You may not recognize the phrase “where as many great people as possible can have healthy lives and prosperous careers” — but it comes straight out of Long View’s mission statement, and that should tell you a little about what’s truly important to us.

Work with us in:

  • Infrastructure
  • End User Experience
  • Applications
  • Cloud / Managed IT
  • Procurement / Licensing
  • Compliance
  • Sales and Marketing
  • Support