IT support is only as good as the Service Desk providing the first point of contact and its ability to escalate appropriately. This service must always be accessible, reliable, professional, and accurate. The availability of qualified staff, the need to manage around vacations and illnesses, and staff turnover are just a few of the challenges that face many IT Service Desks.
When you align your business with Long View’s End User Experience services, such concerns become a thing of the past. Our Service Desk team are expert troubleshooters who’ll quickly identify the problem and get your system and your employees up and running as quickly as possible.
The Very Best End User Experiences
Long View’s Service Desk offers tailored user support solutions including Deskside support of office and field locations, Remedy as a Service (RaaS), and ITIL training for IT Service and/or Help Desk environments. We’re actively involved, both locally and internationally, with the Help Desk Institute (HDI) – a globally recognized IT support and service association. Our End User Experience team leads have training in communications, service delivery, Microsoft technologies, and other service areas, enabling them to provide the best possible end user experience for our clients.