The Viewfinder

Saving lives is a 24x7x365 job

Saving lives is a 24x7x365 job. Learn how our Service Desk supports crucial, life saving operations with Flight for Life.

 

SUMMARY

Challenge: 

  • Flight for Life’s flight missions often happen in the middle of the night. Given the nature of the business, and the lack of qualified resources willing to work overnight, Long View’s 24x7x365 Service Desk was a perfect solution.

Solutions:

  • Our 24×7 near shore Service Desk was able to quickly onboard and start building documentation using strict ITIL standards to immediately add value.

Results:

  • Flight for Life’s IT leaders and managers can sleep easy instead of dealing with remedial escalations in the middle of the night.
  • Because of the value realized from implementing an after hours Service Desk, we are now phasing into daytime operations with their Flight for Life operations.