The Viewfinder

Long View again evaluated for Gartner’s Magic Quadrant for End-User-Outsourcing Services, North America

CALGARY, Alberta and DENVER, Colorado (September 12, 2014) — For the second straight year, Long View has been positioned as one of the “Niche Players.”

Long View (, one of North America’s most powerful providers of Hybrid IT solutions and services, has been positioned in the Niche Players quadrant of the 2014 Gartner Inc. “Magic Quadrant for End-User-Outsourcing Services, North America”[1] report.

“We’re very excited to be one of 19 North American end-user outsourcing service providers evaluated in Gartner Inc.’s Magic Quadrant,” says Long View Chief Executive Officer Gord Mawhinney. “And I believe to be included two years in a row demonstrates our maturity, vision, execution, and capacity for innovation.”

“Our placement in the Niche Players quadrant for the second straight year is something we’re celebrating here at Long View,” adds Robin Bell, Long View’s Chief Technology Officer. “Our commitment to be a flexible, agile, and culturally aligned partner for our clients, gives their own customers the ultimate end-user experience.”

Long View supports an estimated 140,000 desktop end users and handles 1.4-million incidents on an annual basis, with four dedicated service desk centers and more than 50 staffed service desks in North America. Long View’s End User Outsourcing offerings include service desk, desk side support, mobile support, ITIL, and ITSM assessments, with an ultimate goal of ensuring end-user experiences are positive, seamless, and hassle-free — especially when issues arise.

Based in Stamford, Conn., Gartner is the world’s leading IT research and advisory company. This year’s Gartner Inc. report reads: “New solutions in the North American End-User-Outsourcing service market are fueling client interest in the use of service providers to manage their service desk, desktop, and mobility needs.

“The diversity of this group of providers is good for organizations that are looking for an End-User-Outsourcing service provider,” continues the report, “because it gives them choices of providers that can offer the best and most cost-effective solution to meet their specific needs.”

Inclusion in the Magic Quadrant is based on ability to execute and completeness of vision. Evaluation criteria for the ability to execute in this Magic Quadrant include: product or service; overall viability; market responsiveness and record; marketing execution; customer experience; operations; and sales execution and pricing. Criteria for completeness of vision in this Magic Quadrant include: market understanding; marketing, sales, offering, geographic, and vertical/industry strategies; innovation; and business model.

Gartner’s detailed analysis of key trends, providers, and offerings helps sourcing executives choose the right provider in a crowded and critical market.

ABOUT THE MAGIC QUADRANT: Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ABOUT LONG VIEW: Long View is one of the most powerful IT solutions and services companies in North America, with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions, including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused . . . that’s Long View.

For more information:

Tannis Ebbels Director of Marketing and Communications Long View

Phone: 403.387.3489 E-mail: [email protected]

[1] Gartner Inc., “Magic Quadrant for End-User-Outsourcing Services, North America” by David Edward Ackerman, William Maurer, Bryan Britz, Aug. 26, 2014

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