Managed Desktop Services

Make sense of desktop solutions.

And ensure high productivity for your team.

Managing desktop services in a simple and affordable way isn’t a dream.

Not managing it properly can be a nightmare. Any business that values streamlining knows how it can enhance employee productivity. An inability to scale, a lack of a comprehensive security plan can mean unnecessary downtime. We keep employee devices up to date and manage everything from IT support to SPAM filtering, troubleshooting and everything in between for a reasonable monthly fee.

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At a Glance:

  • 20+ years of experience in this specific field
  • 160,000+ users of our service
  • 800,000+ contracts handled per year
  • 4 dedicated Service Desk centres staffed with 128 support experts

How Managed Desktop Services works for you:

  • Keeps every desktop safe and secure
  • Provides access to 24/7 expert advice at a moment’s notice
  • Ensures security patches are installed and verified
  • Improves overall desktop service availability

Key Elements

While desktop management and all that goes with it is something every successful business can use, every situation is different. Our solutions are tailored to your specific needs.

1. Incident and problem management

Service Desk is an IT service that provides a single point of contact to meet the needs of your end-users. Service Desk puts people back to work as quickly and efficiently as possible by resolving issues and building a strong relationship with your business.

2. Trouble ticket software and management

Our team will implement and manage software including asset configuration, initial release, knowledge management and ongoing maintenance.

3. On-demand deskside support

We provide on-site, hands-on support to resolve any IT related issues for networked and non-networked desktop computing resources. Including all standalone machines, laptops, desktops, tablets, printers, peripherals, desk phones and mobile computing devices with varying degrees of involvement.

4. Remote management

Our team will have instant connectivity and secure access to user’s devices to track assets and resolve issues.

5. Patch management

We will implement Microsoft desktop and server operating system patching, manage change and provide patch reporting.

6. Site manager

You will be designated a single point of contact for escalations, reporting and invoicing.

Managed Desktop Service 1
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Add-on Services

Office 365 Services

  • Protect mailbox items, OneDrive items, SharePoint Sites with OneCloud Backup for Office 365
  • Scan emails for phishing attacks and prevent attacks before they happen with Cloud SPAM Protection

Security Services

  • Detect and response to malware and ransomware threats automatically with Endpoint Protection
  • Implement safe browsing and restrict websites with DNS URL filtering
  • Protect against SPAM


  • Secure a dedicated on-premise person
  • Add-on quarterly project hours for asset management and optimization

Managed Desktop Cost Estimator

Build out an estimate below for a Managed Desktop plan that meets your technology and budget needs.


* Subject to change depending on number of offices

Total Monthly Spend*