While desktop management and all that goes with it is something every successful business can use, every situation is different. Our solutions are tailored to your specific needs.
1. Incident and problem management
Service Desk is an IT service that provides a single point of contact to meet the needs of your end-users. Service Desk puts people back to work as quickly and efficiently as possible by resolving issues and building a strong relationship with your business.
2. Trouble ticket software and management
Our team will implement and manage software including asset configuration, initial release, knowledge management and ongoing maintenance.
3. On-demand deskside support
We provide on-site, hands-on support to resolve any IT related issues for networked and non-networked desktop computing resources. Including all standalone machines, laptops, desktops, tablets, printers, peripherals, desk phones and mobile computing devices with varying degrees of involvement.
4. Remote management
Our team will have instant connectivity and secure access to user’s devices to track assets and resolve issues.
5. Patch management
We will implement Microsoft desktop and server operating system patching, manage change and provide patch reporting.
6. Site manager
You will be designated a single point of contact for escalations, reporting and invoicing.