The Viewfinder

Long View Positioned in Gartner’s Magic Quadrant for End-User Outsourcing Services, North America

CALGARY and DENVER (October 1, 2013) — Long View’s remarkable journey has now entered territory where few IT companies ever tread . . . the Magic Quadrant.

Founded in 1999, Long View ( is one of North America’s most powerful providers of IT consulting, outsourcing solutions, cloud services, and customer-service dedication. Long View has been positioned in the latest North American edition of Gartner’s Magic Quadrant — achieving recognition in the area of End-User Outsourcing Services.

Long View is one of only 19 service providers from across the continent positioned on the 2013 Gartner Inc. “Magic Quadrant for End-User Outsourcing Service, North America”1 report.

Long View’s service desk team consists of 250 staff supporting more than 50 service-desk clients. “We have seen substantial growth in our End User Outsourcing offerings — service desk, deskside support, ITIL, and ITSM Assessments, to name just a few,” says Robin Bell, Long View’s Chief Technology Officer. “A true ground-up approach of building a service desk grew out of our Managed IT Services Network Operations Centre.”

“We believe our hard work at Long View has paid incredible dividends with Gartner’s Magic Quadrant recognition,” says Phil Edgell, Long View’s Vice President of Service Delivery. “This is an extremely rigorous process that includes an extensive analysis of our execution and vision, as well as reference interviews with our clients.

“We are absolutely thrilled to be able to demonstrate to the industry our commitment to provide excellent outsourcing,” adds Edgell.

The Gartner report reads: “A changing workforce model, which is more mobile and more virtual than ever before, will continue to challenge traditional working models and IT services delivery approaches. The net impact will be greater demands on service desk functions and continued growth in mobile device support.

“Many of the providers included in this year’s Magic Quadrant have broad coverage, experience and knowledge, while some concentrate on specific vertical markets,” continues the report. “This has led to market options that can provide the best fit of methodologies, processes and services for the buyer’s needs.”

Based in Stamford, Conn., Gartner is the world’s leading IT research and advisory company. Its opinion carries considerable clout in the boardroom, where its research targets Chief Information Officers (CIOs) and senior IT leaders in business and government.

Tweet this: @LongViewSystems places on @Gartner_Inc’s Magic Quadrant for End-User Outsourcing Service, North America

After scrutinizing the North American end-user outsourcing service market, Gartner analysts choose a select group of IT providers for inclusion in the Magic Quadrant, basing their decision on execution and strategic vision for the future of these services. Evaluation criteria include: overall viability; market responsiveness, record, and execution; customer experience; market understanding; marketing, sales, offering, and industry strategies; innovation; and business model.

Gartner’s detailed analysis of key trends, providers, and offerings helps its customers’ sourcing executives choose the right provider in a crowded and critical market. Every week, hundreds of senior IT leaders in North America seek guidance from Gartner in choosing a suitable solution partner for their company, and Long View is proud to be on such a key Gartner pick list.

ABOUT THE MAGIC QUADRANT: Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

ABOUT LONG VIEW: Long View is one of North America’s most powerful providers of IT consulting, outsourcing solutions, and cloud services, with offices across the continent. By maintaining a clear focus on combining business and technology in key areas such as cloud, datacenter infrastructure, user support, and IT outsourcing, Long View is able to define and customize what the future of IT looks like. Innovative, flexible, cost-effective, and business focused . . . that’s Long View.

For more information:

Tannis Ebbels Director of Marketing and Communications Long View

Phone: 403.387.3489 E-mail: [email protected]

[1] Gartner Inc., “Magic Quadrant for End-User Outsourcing Services, North America” by David Ackerman, William Maurer, Bryan Britz, Sept 26, 2013

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