The Viewfinder

Long View nabs ninth consecutive Cisco Customer Satisfaction Excellence award

CALGARY, Alberta (August 23, 2013) — The customers have spoken. And, once again, Long View has been recognized for Gold Star performance.

Long View, one of North America’s foremost providers in IT consulting, outsourcing solutions, and cloud services, recently learned that it had achieved Cisco Channel Customer Satisfaction Excellence for the ninth consecutive time. Long View is a longtime Cisco Gold Certified Partner in Canada, and Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program.

None of Cisco’s other Canadian partners has consistently won this award for this long.

“This is incredible news,” says Kent MacDonald, Vice-President of Converged Infrastructure with Long View ( “This makes nine consecutive Customer Satisfaction Excellence ratings for Long View, which should tell our customers everything they need to know about our level of dedication as a service provider.

“This award is only achieved by about 20 per cent of Cisco’s top partners, worldwide, in any given period,” adds MacDonald. “For any organization to stay in this elite group for nine consecutive periods is exceptional.” Cisco, a worldwide networking leader, is known for holding its partners to rigorous standards in network expertise. Cisco Customer Satisfaction is one of the highest priorities of Cisco, and a cornerstone of the Cisco Channel Partner Program.

Cisco uses its Channel Partner Program to recognize a partner’s expertise in deploying solutions based on Cisco’s advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and pre- and post-sales support capabilities — all of which are critical factors in choosing a trusted partner.

Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period.

Partners achieving outstanding customer satisfaction, such as Long View, are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.

Long View has built a heavily decorated partnership with Cisco. Highlights include including four straight regional Data Center Partner of the Year honours, the Professional Services Partner of the Year award in 2013, Master Unified Communications Specialization in Canada in 2012, Cisco Cloud Builder designation within the Cisco Cloud Partner Program in 2011, and the North American Cisco Collaboration Partner of the Year award in 2010.

ABOUT LONG VIEW: Long View is one of North America’s most powerful providers of IT consulting, outsourcing solutions, and cloud services, with offices across the continent. By maintaining a clear focus on combining business and technology in key areas such as cloud, datacenter infrastructure, user support, and IT outsourcing, Long View is able to define and customize what the future of IT looks like. Innovative, flexible, cost-effective, and business focused . . . that’s Long View.

For more information:

Tannis Ebbels Director of Marketing and Communications

Long View Phone: 403.387.3489 E-mail: [email protected]

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