July 30, 2025
To Our Community of Clients,
We are writing to inform you of a cybersecurity incident involving Ingram Micro. While this issue is outside Long View’s direct environment, we are actively monitoring the situation and working closely with Ingram Micro to assess potential client impact.
Key Assurances:
- Long View’s internal systems are not impacted, and we remain secure and fully operational.
- Our procurement teams are actively evaluating and mitigating any potential impacts on current transactions.
- We maintain strong relationships with multiple major distributors, enabling us to minimize disruptions and offer alternative fulfillment paths immediately.
- Interactions involving procurement and provisioning, are conducted through controlled and secure channels, ensuring that our operations do not pose a risk to client environments.
Frequently Asked Questions (FAQ)
Q: Will this delay my current or pending order?
A: Some distributor-based orders may experience delays. If any order you’ve placed is directly impacted, your Long View account manager or service representative will contact you with options and next steps.
Q: Who should I contact with concerns about a specific order or service?
A: Your primary point of contact is your account manager. If you are unsure who that is, you can also reach out to us by email at [email protected] for prompt assistance.
Q: How is Long View responding to ensure continuity?
A: In addition to staying in close contact with Ingram Micro, we are leveraging our relationships with alternate distributors and applying enhanced procurement safeguards to avoid service disruption.
Q: Was there an impact to Long View internal systems?
A: No, this incident did not involve any of Long View’s internal systems. We are advising clients as to the disruption that has occurred due to the incident at Ingram Micro only.
We remain committed to transparency, responsiveness, and the uninterrupted delivery of service excellence. If you have any questions or concerns, please do not hesitate to reach out.
July 9, 2025 [9:50PM PT]
Ingram Micro Restores Business Operations Globally
Ingram Micro is pleased to report that we are now operational across all countries and regions where we transact business. Our teams continue to perform at a swift pace to serve and support our customers and vendor partners. We are grateful for the support we’ve received from our customers and industry colleagues. This is an industry based on strong and committed relationships that make all the difference.
July 8, 2025 [4:30PM PT]
Based on Investigation, Cybersecurity Incident is Contained and Remediated
As previously announced, Ingram Micro has been working diligently with leading third-party cybersecurity experts to investigate and remediate the cybersecurity incident announced on July 5, 2025, including proactively taking certain systems offline and implementing other mitigation measures. Based on these measures and the assistance of third-party cybersecurity experts, we believe the unauthorized access to our systems in connection with the incident is contained and the affected systems remediated. Our investigation into the scope of the incident and affected data is ongoing.
Our team has been working around the clock on this matter to restore affected systems. We have implemented additional safeguards and monitoring measures to protect our network environment as we bring our systems back online.
July 9, 2025 [10:00AM PT]
Global Update
Our teams are now able to process and ship orders received via EDI, or electronically, as well as by phone or email across all of our business regions.
The security of our IT ecosystem has been a top priority for us throughout this incident. We have implemented security protocols and processes as we recover our systems, and we will continue to communicate our progress as appropriate on restoration of relevant services.
July 8, 2025 [4:00PM PT]
Ordering Available for Receipt and Processing in the US
In addition to subscriptions, we are now able to receive and process orders for hardware and other technologies via phone or email in the United States. Some limitations may exist which will be clarified as orders are placed.
To continue to place subscription orders, customers should contact Unified Support
Update July 8, 2025:
Ingram released the following update this afternoon on their website (https://www.ingrammicro.com/information.html). We will continue to provide further updates as more are released:
Order Processing Capabilities Expanded
We continue to make progress toward restoring our ability to process and ship orders.
We are now able to process orders received by phone or email from Austria and Canada as well as the countries supported by our Miami Export business. In addition to those announced today, countries with order processing capabilities by phone or email include Brazil, China, France, Germany, India, Italy, Portugal, Spain, and the UK, as discussed in our July 7 update. Some limitations still exist with hardware and other technology orders, which will be clarified as orders are placed. To place subscription orders, customers should continue to contact Unified Support.
Please know that the Company proactively chose to take certain systems offline as part of our mitigation efforts, processes, and protocols associated with this cybersecurity incident. Our team is focused on further restoring service, and we are confident in the use of these systems as they come back online. We thank our customers and vendor partners for their patience as our restoration efforts progress.
Update July 8, 2025:
Ingram released the following update late last night on their website (https://www.ingrammicro.com/information.html). We will continue to provide further updates as more are released:
Today, we made important progress on restoring our transactional business. Subscription orders, including renewals and modifications, are available globally and are being processed centrally via Ingram Micro’s support organization. Additionally, we are now able to process orders received by phone or email from the UK, Germany, France, Italy, Spain, Brazil, India, and China. Some limitations still exist with hardware and other technology orders, which will be clarified as orders are placed. To place subscription orders, customers should contact Unified Support. For general inquiries, customers should contact their sales representative.
We thank our customers and vendor partners for their patience as our restoration efforts progress.
Update July 7, 2025:
There have been no further developments at this time. We continue to actively monitor the situation with Ingram Micro and will provide updates as new information becomes available.
Kevin Crowe
MBA, Chief Operating Officer
Mobile:403 540 8706 | Main:403 515 6900
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