Blog

20 Success Stories for 20 Years in Business: Cisco Edition

May 12, 2020

Case study #8

With the need to provide customers with an exceptional Wi-Fi experience on the menu, this iconic restaurant brand turned to Long View and Cisco

In 2016 an iconic brand was rapidly expanding its popular chain of restaurants across North America.

After investing in wireless technology, the chain wanted to upgrade and standardize its systems to not only seamlessly connect its locations but create a better overall customer experience in several key areas. Specifically, to turn tables around faster, submit orders more efficiently and accurately, provide quick mobile payment options all while serving an exceptional guest Wi-Fi experience for the increasing number of users simultaneously accessing their lines. To do this, they needed to add the key ingredients of security, speed, and performance. That’s when they turned to Long View Systems and Cisco.

Using their “own” special recipe for Wi-Fi success, Long View implemented Cisco’s Meraki. As the only solution on the market that provides a “unified” management of mobile devices, Macs, PCs and an entire network through a single, centralized dashboard, Meraki was the perfect choice from both an affordability and reliability standpoint.

Today, and along with serving its patrons’ incredible food fare, the restaurant is also delivering an equally delectable Wi-Fi experience reliably and consistently throughout its 68 locations across North America.

SUMMARY

Challenges                 

  • The restaurant chain wanted to standardize their Wi-Fi infrastructure across their 68 (and growing) locations throughout North America. 
  • The customer wanted to leverage their Wi-Fi capabilities to; “turn” tables around faster, provide a better customer experience by getting orders submitted timely and correctly, and provide quick mobile payment options.
  • With an increasing number of guests simultaneously accessing their phone lines, they wanted to eliminate line degradation to provide patrons with an exceptional guest Wi-Fi experience.
  • When it came to their Wi-Fi infrastructure security, speed and performance were critical areas of importance.

Solutions

  • As the only solution on the market that provides a “unified” management of mobile devices, Macs, PCs and an entire network through a single, centralized dashboard, Long View implemented Cisco’s Meraki cloud-managed technology.
  • An easy to deploy Wi-Fi Solution, a single technician flew to every restaurant to install the Meraki System in a matter of days to update existing locations and meet new restaurant openings.

Results

  • The implementation of a reliable Wi-Fi System that could support guest Wi-Fi, handheld ordering devices and payment terminals in a secure fashion. 
  • A system that is “centrally managed” with little to no downtime.
  • An affordable solution scaled across 68 locations throughout North America with the ability to grow with the company.
Read More >

Secure Your Remote Workforce

April 6, 2020

A powerful & secure remote solution in a single bundle.


Whether connected physically or virtually, we are entering a new era where it is essential that employees can communicate and collaborate conveniently from anywhere, from any device efficiently and securely.

The Long View Secure Remote Workforce Bundle combines Long View User Shield, Cisco Umbrella, and Cisco AnyConnect to ensure your users are safe no matter what network they are connected to.




To support your business in response to COVID-19, Long View is waiving the onboarding fee for User Shield,
and no obligation usage for Cisco Umbrella & AnyConnect for 90 days.




#1 - LONG VIEW USER SHIELD – Secure Microsoft O365

Onboarding fee waived*

As the first in the industry to leverage Microsoft Sentinel to secure Office 365, User Shield is a powerful combination of Microsoft Sentinel, Long View’s powerful ruleset and automation (proven and tested in the field), and our highly skilled 24x7 Security Operations Center specially designed to monitor and protect Office 365, Azure, Defender, and Cloud App Security.

As the first in the industry to leverage Microsoft Sentinel to secure Office 365, User Shield is a powerful combination of Microsoft Sentinel, Long View’s powerful ruleset and automation (proven and tested in the field), and our highly skilled 24x7 Security Operations Center specially designed to monitor and protect Office 365, Azure, Defender, and Cloud App Security.

*Onboarding fee is waived based on a 12 month subscription


2 CISCO UMBRELLA ROAMING – Secure DNS

Try it free for 90 days

Leverage the world’s largest and most important non-government cyber-security intelligence organization to ensure safe browsing and email URLs with Cisco Umbrella’s safe DNS to protect your employees even when they are not using your VPN. Cisco’s Umbrella service ensures those URLs embedded in email, websites, and their downloads are safe and one giant step to seamless protection against malware from email and the web.


#3 CISCO ANYCONNECT – VPN

Try it free for 90 days

AnyConnect simplifies secure endpoint access and provides the security necessary to help keep your organization safe and protected. Give any user highly secure VPN access to the business network, from any device (company laptops or personal mobile devices), at any time, in any location.


5 easy steps TO SECURE:

  1. Contact Long View and ask about the “Remote & Secure Workforce bundle”.
  2. Answer a few simple questions to quickly and easily get the answer you need including pricing and availability.
  3. Sign-up.
  4. An Onboarding expert will guide you through enabling these services in a few easy steps.
  5. It’s as simple as that!


User Shield By Long View Pricing:
$10 / User / Month
Prerequisites

  • Microsoft O365-E3 and
  • Azure-AD P1
  • Minimum $2,000/month
  • Discounts >500 employees

Cisco Umbrella Pricing:
$2.75 / User / Month
Prerequisite

  • None

Cisco Anyconnect Pricing:
$0.25 / User / Month
Prerequisite

  • Cisco Firewall for VPN Termination

One Easy Bundle Price:


$13 / User / Month

Sound like we can help?
Engage your local account manager or contact us today! engage@lvs1.com

Read More >

20 Success Stories for 20 Years in Business: Cisco Edition

April 3, 2020

Case Study #7 With a focus on people, one of Alberta’s largest financial institutions chose Long View to help create a “WOW” experience for the 753,000 Albertan’s it serves through its 300 branches and agencies.

To become #1 in every market, you are in; you must have a plan. With more than $51.9 billion in assets, an integral part of the plan for one the largest Alberta-based financial institution is people.

Already being THE place to work for its 5,300 employees, the client also wanted to unify its diverse network topologies to create a consistent “WOW” experience for the Albertans in the 244 communities it serves.

Looking for partners with whom to share the same values and people vision, the client chose Long View and Cisco. By leveraging the technical and collaborative expertise of the Long View – Cisco partnership, the institution now has a standardized topology across the board with a shared central cloud management team.

As a result, the client continues to transform people’s understanding of what “banking can – and – should make possible” and with it the banking industry as a whole.

SUMMARY

Challenges                 

  • The client had an extensive network of 300 branches and agencies with different network topologies creating numerous challenges and management issues
  • Establishing a standardized topology to create a unified experience at all agencies was critical to the institution’s realization of its goals as a financial institution

Solutions

  • Implemented Meraki MX series routers with shared centralized cloud management by Long View Systems and the client

Results

  • A “WOW” experience for Albertans in the province when dealing with an agency in any town
Read More >

20 Success Stories for 20 Years in Business: Cisco Edition

February 27, 2020

Case Study #6 An integrated Canadian oil and natural gas company that relies on the strength of its relationships to succeed made Long View the natural choice for its Cisco procurement partner. 

It takes reliable partners and strong relationships for this Canadian energy company to maximize value while adhering to an unwavering commitment to the sustainable development of its assets in a safe, innovative and cost-efficient manner.

Maintaining the high standards regarding environmental, social and governance accountability, in which its operations include oil sands projects as well as natural gas and oil production, can be demanding and at times highly complex.

Given the level of demand and complexity regarding the energy company’s Cisco acquisition strategy the partner with whom they chose to work to streamline their procurement process had to have the same level of commitment to delivering maximum value. The partner they chose was Long View Systems. 

Through the introduction of a Procurement-as-a-Service agreement (PaaS) Long View was able to implement a procurement methodology that enabled the company to realize a new, and a higher level of efficiency to maximize the utilization and returns on its Cisco assets.   

Challenges                 

  • Streamline the company’s Cisco acquisition process to maximize asset utilization and value

Solutions

  • Structured and introduced a Procurement-as-a-Service agreement (PaaS)

Results

  • Successfully implemented a streamlined procurement methodology for Cisco products
Read More >

20 Success Stories for 20 Years in Business: Cisco Edition

February 18, 2020

Case Study #5 For the world’s best pet food company, trust is the cornerstone of their brand and way of doing business, which is why they chose Long View and Cisco as their digital transformation partners.

Being recognized as the best at what you do, be it with the provision of a service or providing the world’s best pet food requires a strong commitment to excellence and building trust with your customers. Commitment and trust are the cornerstones of the world’s best pet food company’s culture and success.

So, it was not surprising that when facing the daunting challenge of digitally transforming their operations in several key areas including brand reputation, cybersecurity, infrastructure capacity and stability, they would want to work with partners whose values aligned with theirs. The partners they chose was Long View Systems and Cisco.

Working with the company’s new CIO, Long View and Cisco have helped to not only identify new opportunities for digital advancement of their business but also showed them how to maximize the value and return of existing IT assets.

Building trust by always striving to deliver the best solutions to our customers is at the heart of the Long View - Cisco partnership.  

  Challenges                 

  • The company was in a state of rapid digital transformation
  • There was an urgent need for the new CIO to address multiple business-critical issues around brand reputation, cybersecurity, infrastructure capacity and stability, among many others
  • Current “partners” were not adding much if any value 
  • IT team had become exhausted both from a capacity as well as capability perspective

Solutions

  • Worked together to demonstrate to the client the value in not only retaining their current Cisco assets and investments but how they could realize additional benefits through the proper configuration
  • Introduced new possibilities around connected remote sites, security, management, and increased scalability
  • Assigned senior-level resources to work through business requirements, redesign and recommendations

Results

  • The client has turned a corner on realizing the value in the Long View - Cisco partnership
  • Long View and Cisco now have the responsibility of operational network approvals, indicating that they trust our judgement
  • Long View and Cisco are now part of the company’s site tours and strategy sessions

Read More >

20 Success Stories for 20 Years in Business: Cisco Edition

February 6, 2020

Case Study #4 For a top Canadian international college, diversity is the key to securing its IT infrastructure.

A college in Alberta with a total enrollment of more than 18,000 that offers a diverse, multicultural learning experience, to a student body that speaks 115 different languages turned to Long View and Cisco to enhance the overall security of its IT infrastructure. Long View’s expertise with securing diverse and complex IT infrastructures coupled with Cisco’s industry-leading solutions provided the answers for the college and its students.

Challenges                 

  • Revitalize the college’s core network
  • Enhance the college’s ability to detect and mitigate malicious activity
  • Enrich the use of identity services
  • Heighten security and privacy

Solutions

  • Cisco ISE/TRUSTSEC
  • Cisco Firewall
  • Cisco ACI
  • Cisco ISE/TRUSTSEC
  • Cisco AMP for Endpoints
  • Provide project management capabilities
  • Create documentation

Results

  • The college streamlined its security policy management.
  • Reduced operating costs.
  • Improved their security plan and documentation.

Read More >

20 Success Stories for 20 Years in Business: Cisco Edition

December 13, 2019

Case Study #3 A large Canadian utility operator had grown very rapidly over the past several years, in large part through M&A activities of regulated distribution utility assets and companies. As a result of the history of acquisitions, not all IT environments were using a common set of tools. The client was running 12 virtualized call centers with personnel distributed across ~40 locations. These call centers were operating on 1 of 3 call center technology environments; two operated on different Cisco technologies and the third operated on an Interactive Intelligence environment. The cost and effort to maintain these three environments was not sustainable. Moreover, this critical environment did not support the growth strategy nor the single, superior client experience which was critical to the client as a business outcome.

Working with Cisco, the Long View team deployed Cisco’s innovative Collaboration Architecture supporting Contact Centre applications. The Cisco Collaboration Architecture offered significant competitive advantages; by breaking down barriers to collaborate and integrate systems for organizations which use different content formats, tools, and devices. Key benefits also included gaining architectural flexibility, organizational agility in order to quickly respond to the changing needs of this client’s business.

The business outcome?

Included the consolidation of multiple contact centers and disparate infrastructure onto a single platform which will enable more efficient future M&A activities as part of this client’s growth plans to ultimately increase speed to market. In addition to reduced OPEX and an improved client experience, this innovative solution also reduced business risk. Two contact centers were established for business contingency - one in Canada and the other in the USA. Lastly, it also led to simplification and enabled this utility operator to free up staff to focus on more strategic business initiatives and projects. Now that’s driving business outcomes, adding value and improving agility for this client.  

Read More >

20 Success Stories for 20 Years in Business: Cisco Edition

November 13, 2019

Case Study #2

A city in Southern Ontario approached Long View with the following business challenges 1) How to anticipate future line of business technology and software requirements 2) Managing a growing software footprint and the difficulty in managing multiple license and solution deployments and 3) Siloed collaboration issues. Lines of businesses were having difficulty collaborating/meeting due to many disparate geographic office locations within the city.

Partnering with Cisco, the solution became clear. Simplicity. Enterprise Agreements will now provide the city with a single contract, address all solutions with one term which will reduce management expense of tracking software dates. Plus, easy to access and deploy required software licenses to meet city objectives

The business outcome? City staff will now be able to streamline their process, increase employee productivity, encourage innovative ways to resolve challenges, and facilitate relationships with internal lines of business, external partners and citizens more effectively. Extending collaboration everywhere with HD video, voice rich media conferencing into a single unified meeting experience, the city is well-positioned on their transformational journey.

Read More >

20 Success Stories for 20 Years in Business: Cisco Edition

October 16, 2019

Case Study #1

A government regulatory agency was looking for a partner to supply and deliver an on premise hyperconverged cloud solution to replace their existing infrastructure. The client was looking for a single partner who could provide all the required services from procurement through installation, configuration, and continued support.

Co-developed with Cisco Canada, the Long View solution included Cisco HyperFlex (HX) consisting of two (2) Node All Flash Cisco HX Clusters connected by a pair of 10Gb Cisco Fabric Interconnects, a three (3) node cluster with networking, HX Data Platform software, and management tools for each of their two (2) Data Centers.

Cisco HX is a next-generation hyperconverged platform that increases Data Center efficiency, reduces cost and complexity of legacy virtualization, and lowers total cost of ownership (TCO) by 40-60%.

What was the business outcome? Flexibility in management approach delivering efficiency and lower costs of operation and independent scaling to match workloads – a unique advantage of HX delivering the lowest TCO and the greatest flexibility in the HCI Industry.

By combining a high performance low latency lossless network fabric and independent scaling, HX delivers increased virtual machine density and delivers more consistent application performance offering unique cost of ownership benefits thru reduced hyperconverged, virtualization, and application licensing costs.

For more Cisco HyperFlex Customer Stories, click here.

Read More >

HPE’s Spaceborne Computer Returns to Earth

October 14, 2019

By Oliver Peckham, WPC Wire

Summer 2019 - After 615 days on the International Space Station (ISS), HP Enterprise's Spaceborne Computer has returned to Earth. The computer touched down onboard the same SpaceX Dragon capsule that brought it to the ISS in August 2017 – a far cry from initial predictions that it would fail within a week and be returned with the trash. Now, with Spaceborne “1” on the ground, HPE and NASA are preparing to assess the returned system – and planning for Spaceborne 2.

The mission

The one-teraflops (per Linpack testing) Spaceborne Computer was sent to the ISS to investigate the long-term supercomputing capabilities of an “off-the shelf” system in space – namely, its resilience in the face of strong gravitational forces, regular radiation, galactic cosmic rays, and the occasional case of human error. “There were many naysayers who said that modern technology could not handle the hazards of space travel – the radiation would destroy the hardware, et cetera,” said Dr. Mark Fernandez, Americas HPC Technology Officer at HPE, in an interview with HPCwire.

The computer encountered a variety of anomalies, ranging from temperature anomalies to higher rates of processor cache errors to an astronaut’s knee bumping into the emergency power switch and causing a hard crash. This barrage of challenges – which Dr. Fernandez calls “exciting for us” – was exactly what the team wanted.

“If the rate of errors is higher and you’re still able to contain them and still able to continue working, then that’s a good thing,” said Dr. Fernandez. “And we were able to do that.”

The methods

HPE didn’t make the Spaceborne Computer resilient by modifying the hardware – that would defeat the purpose of the test. Instead, HPE was able to push back against the dangers of space travel by using software hardening.

“We took a step back and said, ‘I don’t want to plan for radiation of this type at this intensity and guess about what it might affect,’” Dr. Fernandez explained. “We monitored all of the parameters that are naturally available on a modern computer system, and when they go outside of nominal range we have a stair step of actions we take that begins with ‘slow this down and alert somebody’ all the way down to ‘I’m going to shut down in order to save the hardware.’”

During those times when NASA knew that there would be high-intensity events, people on the ground closely monitored the system to see how the hardening performed. “For example, we had a pretty intensive solar flare event back in January or February,” Dr. Fernandez said. “So we closely monitored the system and how our software responded to it because we knew that was an interesting event.”

The software hardening performed well beyond initial expectations, and the system ran in the ISS for over a year, including a six-month extension by NASA that allowed HPE to begin testing outside software on the Spaceborne Computer.

The homecoming

With the Spaceborne Computer safely en route back to HPE, the company is ready to dissect the results. It will undergo a rigorous product failure analysis: four copies of each part that failed in space will be sent for inspection in a double-blind study – two copies that were in space and two copies from control systems kept on Earth.

The inspectors will be asked to determine whether each component still works and to use visual inspection and spectroscopy to ascertain its age. This process will help HPE and NASA diagnose what caused each component to fail and how long it would be able to survive on, for instance, a mission to Mars.

The future

The Spaceborne “1” Computer installed in the International Space Station

“There were so many people saying that this wouldn’t work that we put in as much redundancy as we could,” said Dr. Fernandez. “So I have two identical systems flying … and that kind of limited what we could take up there. But now we’ve got the confidence that our hardening of software is working. We want to take a variety of computing systems up there next time.”

Fernandez is talking about Spaceborne 2. For Spaceborne 2, the team is hoping to bring along a series of different systems – one HPC-oriented, one aimed at machine learning and AI, and – possibly – additional hardware aimed at communications processing, which might make tasks like flying helicopters on Mars more manageable.

Spaceborne 2 will also seek to make the software hardening abilities of the supercomputer more intelligent using machine learning and AI. “We want it to keep track of and learn from the anomalies that it’s encountered,” said Fernandez. “Whether they bothered us or not, whether or not the action we took was helpful or not helpful, and then have it begin to take over what happens when we anticipate more anomalies.”

These new capabilities – and a better understanding of the durability of supercomputers in space – will put HPE and NASA a couple of steps closer toward supercomputers on the moon – and, eventually, Mars.

Read More >
1 2 3 32