Long View enters Challengers Quadrant in Gartner’s Magic Quadrant for End-User Outsourcing Services, North America
August 28, 2015
CALGARY, Alberta and DENVER, Colorado (August 28, 2015) — Long View, one of North America’s most powerful providers of Hybrid IT solutions and services, has been positioned by Gartner, Inc. in the Challengers quadrant of the 2015 Gartner Inc. “Magic Quadrant for End-User Outsourcing Services, North America”  report.
“We are thrilled to have moved into the Challengers quadrant of Gartner Inc.’s Magic Quadrant, after two years among its Niche Players group,” says Long View Chief Executive Officer Gord Mawhinney. “We see this development as hard-earned validation that Long View’s offerings as an end-user outsourcing service provider continue to mature and improve.
“We have always maintained a clear focus on customer service. Our people are experienced, skilled, responsive and flexible, and always attuned to meeting the customer’s requirements,” says Mawhinney. “Our centralized shared-service offerings also benefit our customers by providing higher skill sets at a lower cost.”
Long View supports an estimated 143,000 desktop and mobile end users, and supports 104,000 incidents every month, with five dedicated service desk centers in North America. Long View’s End User Outsourcing offerings include service desk, deskside and field support, Remedy as a Service (RaaS), ITIL and ITSM assessments, with an ultimate goal of ensuring end-user experiences are positive, seamless, and hassle-free — especially when issues arise.
Based in Stamford, Conn., Gartner is the world’s leading IT research and advisory company.
This year’s Gartner Inc. report reads: “New solutions in the North American End-User Outsourcing service market are fueling client interest in the use of service providers to manage their service desk/help desk, desktop, and mobility needs.”
The report continues: “The diversity of this group of providers is good for organizations that are looking for an End-User Outsourcing service provider, because it gives them choices of providers that can offer the best and most cost-effective solution to meet their specific needs.”
Inclusion in the Magic Quadrant is based on ability to execute and completeness of vision. Evaluation criteria for the ability to execute in this Magic Quadrant include: product or service; overall viability; market responsiveness and record; marketing execution; customer experience; operations; and sales execution and pricing. Criteria for completeness of vision in this Magic Quadrant include: market understanding; marketing, sales, offering, geographic, and vertical/industry strategies; innovation; and business model.
Gartner’s detailed analysis of key trends, providers, and offerings helps sourcing executives choose the right provider in a crowded and critical market.
ABOUT THE MAGIC QUADRANT: Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
ABOUT LONG VIEW: Long View is one of the most powerful IT solutions and services companies in North America, with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions, including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused . . . that’s Long View.
For more information:
Director of Marketing and Communications
 Gartner Inc., “Magic Quadrant for End-User-Outsourcing Services, North America” by David Edward Ackerman, Daniel Barros, Helen Huntley, Aug. 19, 2015