IT Outsourcing

Long View’s proven 5 step approach to IT Outsourcing follows the industry best practices of the IAOP.

STAGE 1: Strategy Definition

  • Defining the outsourcing strategy
  • Defining the success/decision criteria
  • Review current capital and operating budgets
  • Defining the Initiative Team Members of both client and Long View
  • Highlighting the potential roadblocks

STAGE 2: Assessment of Sourcing Options

  • Reviewing the current service catalog
  • Gap Analysis of business needs and current services
  • Reviewing current sourcing arrangements
  • Financial Analysis of each outsourcing bundle
  • Review of the ‘Four Worlds’
  • Risk Analysis & Transition Strategy

STAGE 3: Design the Outsourcing Solution and Business Case

  • Evaluating the Total Cost of Sourcing (TCS) of each outsourcing bundle
  • Selecting the appropriate bundles for outsourcing
  • Creation of the Business Plan for Outsourcing
  • Creation of the  Pricing Model

STAGE 4: Implement the Partnership / Outsourcing Plan

  • Negotiation of Transparent Contracts
  • Define Timelines for Transition

STAGE 5: Governance

  • Transition & Transformation
  • Partner Relationship Management
  • Continuous Improvement
  • Operational Framework

Partners:

ITOutsource Partners

Save with Long View Outsourcing

Customers typically realize 10-20% over traditional IT enterprise services model.

Cost of Outsourcing (Source: Long View Systems 2009)

Total Cost Of Sourcing

Outsourcing can be costly in the beginning compared with remaining in-house because of significant upfront investments (T costs) to move the service delivery model. The effect of T costs on cost and cash outflow may be considerable. As shown in Figure 1, the total costs will go up in the first year of outsourcing compared with insourcing. When the effects of outsourcing start to emerge, costs should start to decrease, eventually reaching a level that is at or below the level of insourcing. Companies that look for immediate cost savings may not find outsourcing the perfect solution. The effect of the T costs on operational costs, capital expenditures and cash outflow can be too high.

Transparent Contract Model (Source: Long View Systems 2009)

Transparent Contract Model

Long View provides ‘transparent contract models’ whereby Forest Oil would see increased CAPEX/OPEX savings over the course of the contract while providing a ‘standardized’ cost base line. These models typically produce a minimum savings of 15% per annum based on the governance cycle.

Why Partner with Long View?

  • We provide a mature IT operations model designed to provide agility, increase end user productivity and reduce operating costs.
  • Long View Senior Executive are involved in each IT Outsourcing partnership.
  • We do not offshore.
  • We provide a new engagement model (2010) with a dedicated team that will run and manage outsourcing deals from beginning to end.
  • We provide the resources and governance frameworks (including CoBIT, ITIL, ISO 2000, COSO) to help organizations with governance and risk management.

Certifications

  • International Association of Outsourcing Professionals
  • ITIL, SAS 70 Type II, PCI and HSE
  • COP’s – Certified Outsourcing Professionals

Long View Outsourcing – Simplify Complex Infrastructures

A member of the International Association of Outsourcing Providers, Long View is a company committed to innovation and providing ongoing value to our clients as a trusted business partner. We provide full IT outsourcing of infrastructure, application support and development.

We provide fair outsourcing deals that are not about the contract, but about the relationship, managed in the spirit of partnership vs. contract.

Benefits of Long View Outsourcing

  • Enhance Strategic Focus – Long View can help an organization focus on the key elements of IT that make them more profitable or more competitive.
  • Access to Skills Not Available Internally – Long View has over 600 technical resources through 12 core practices.  From junior to expert level resources, we can support the complexities of your IT infrastructure.
  • Recruiting and Retention – Long View has 15 dedicated recruiters and we take a proactive approach to recruiting.  Our recruiting team is constantly searching for and interviewing candidates for each practice area to build a pool of “A” candidates; we do not wait for an open position to begin identifying candidates we would like to join Long View.
  • Reduce, Contain, and Avoid Costs – We can look at utilizing our best practices, toolsets, and efficiencies to lower costs or contain costs for the period of the engagement.
  • Variable Cost Structure and Pricing Models – Long View is very flexible in operating in several pricing models such as fixed cost per device, per end user, per service, Hardware as a Service, fixed cost per FTE, or time and materials.
  • Innovation – We have a CTO office that works with partners such as Gartner, Google, and Microsoft to explore the latest trends and innovations and apply them to our clients where true business value can be realized.
  • Improve Scalability – Long View is able to scale up or down as required.  We can add resources due to high demand or new technologies that may be introduced during merger acquisitions.  Resources can also be pulled back resources as demand reduces.
  • Reduce Capital Requirements – Long View can utilize models such as hardware as a service (HaaS) and Software as a Service (SaaS) to reduce and minimize capital expenditures.