Hardware Support Services

Warranty/Break fix

The approach to warranty support is to provide clients with effective support. Although we act as a manufacturer representative, we also advocate for the client.

  • We use reporting to identify trends across clients that can provide proactive service solutions
  • We coordinate with procurement on tracking and optimization of enhanced warranty sales
  • Also work with procurement to proactively identify products to be supported. (Completion of training based on client needs)
  • Ticket based support requests to track events

Implementation and Operational support

Long View looks to supplement the client IT staff in this area. We take the collaborative approach to providing these services.

Through effective planning sessions, client requirements can be met. Over the life of the service being provided, continuous process improvement is the goal. Long View staff also complete training where required to meet specific client needs.

The foundation of these services is built on ITIL principles and we target specific areas for transition and transformation of services in order to provide optimal efficiency for our clients.

Reporting is another key element to the services in this section. We work with clients to customize the reporting packages that will be presented to all client stakeholders.

Save with Long View HSS

Long View clients can save 35%-60% off the costs of annual maintenance contracts (includes software) while experiencing a new level of support. As a multi-vendor support organization, we can cover your entire computing environment, even assets that may no longer be supported by the manufacturer.

Long View HSS Offerings

Desktops, client/server, data center, print, mobile, and global.

  • Assessments
    • Hardware Warranty Assessments
    • Pre-Installation Assessments
    • Loss/Downtime Assessments
  • Break/Fix Services
    • Certified Warranty Repair
    • Out Of Warranty Repair
    • Enhanced Warranty Service
  • Implementation
    • Hardware Configuration & Installation
    • Enhanced Warranty Registration
    • Hardware Rollout/Refresh
    • Asset Tagging
  • Operational Support
    • Install, Move, Add, Change (IMAC) Services
    • Data Center/Co-Location Support Services
    • Cable Management
    • Hardware Decommission and Disposal
  • Effective renewals of hardware provision and support agreements
  • Warranty authorizations and tracking
  • Manufacturer configuration and service certification training
  • Service optimization and lifecycle management
  • Documentation and site clean-up
  • Backfill for short term customer engagements

Hardware maintenance has become a large part of the cost of IT acquisition, a fact often used against organizations as manufacturers raise maintenance costs to pressure them into purchasing new hardware. Long View stands out in the HSS market due to our broad range of value-added services:

  • Our HSS support team is able to mobilize quickly for emergencies or rapid deployment.
  • Project management support is available for every engagement and on larger contracts, on site resources can be made available.
  • We have a proven reputation for excellence in delivering complete technology solutions on a foundation of industry best practice and depth of expertise (more than 750 consultants) to help any organization realize the fullest potential of their IT infrastructure.
  • HSS offers total lifecycle support for a broad spectrum of products, with flexible purchase options to simplify service planning, acquisition, and budgeting.
  • Our industry partners (HP Service Excellence Award) have recognized Long View's unique position in the market; we are currently one of three western Canadian partners that call sell and deliver HP service contracts.
  • The HSS team monitors and tracks the lifecycle of over 3,000 pieces of hardware covered by enhanced warranty and our mature Network Operations Center (NOC) allows us to provide our services 24×7×365.

Certifications

  • Comptia A+ and Server+
  • HP APS (Accredited Platform Specialist) certified personnel
  • HP ASP and ASC Services sales certifications
  • Dell (Tier II Service Partner) Technical certifications
  • Lenovo (Authorized Service Partner) Technical certifications

In increasingly complex IT and business environments, particularly those involving multiple and/or remote sites and mobile users, effectively managing hardware assets presents a significant challenge. System accessibility and uptime are crucial to business operations. Critical component failures can cripple productivity and cost businesses time and money in terms of related support costs and potential loss of revenue.

Long View’s Hardware Support Services (HSS) provides comprehensive support and warranty services for many of our largest clients. We are certified to provide warranty services on behalf of HP, Lenovo, and Dell and we leverage these certifications to build robust service offerings for our clients. Our long-term support services work in combination with our warranty support efforts, both of which follow established industry best practices.

From installation to product retirement, warranty upgrades to self-maintenance, proactive care to 24×7 problem resolution, you can rely on HSS to meet all your hardware support needs. We offer a wide range of purchase options, including convenient extended warranty hardware support packages so you can obtain the precise level of expert assistance you need, whenever you need it.

Benefits of HSS

  • HSS combines the power of people, processes, and technology to streamline and automate management of hardware assets, reducing administration and support costs while ensuring maximum system availability and business continuity.
  • HSS Optimizes existing IT investments and improves operational efficiency while allowing the financial flexibility to reach strategic business goals.

download Download Hardware Support Services Profile