Operational Excellence

Our Managed Services Offer

  • Full operational support on subscribed devices
  • IT management in reactive, proactive, preventative, and planning areas
  • Network Operations Center (NOC) for monitoring: Incident management
  • Problem management
  • Change management
  • Capacity management
  • Security management
  • Daily Managed Services administration
  • Managed Services governance

 

Certifications

  • HDI Help Desk Analyst
  • ITIL, ICDL (International Computing Drivers License)
  • INFOSEC/CISSP (Information Systems Security Professional)
  • SCP (Sniffer Certified Professional)
  • CEH (Certified Ethical Hacker)
  • SOC1/SSAE 16, PCI
  • Cisco Managed Services certification
  • Relevant manufacturer certifications
  • MSPmentor100

 

Questions?