Task workers are increasingly making use of mobile technologies. Think of the last time you went shopping for clothes, or electronics, or went out to your local coffee shop, or a food truck. More and more, the people helping you see if an item is in stock or pay for your order are using tablets to serve you better.
It makes sense: when task workers take technology with them around a warehouse or on a sales floor, they are more productive, more efficient, create a better customer experience, and have better customer interactions—which increases sales.
From a user experience and customer engagement perspective, this is a huge improvement. From an IT perspective, however, this presents challenges: chiefly, how do you manage all these tablets?
Intune and limited-use mode
To keep the user experience simple (as well as users on task, and data secure), shared tablets are usually handed to employees in limited-use mode, so that a single line-of-business app is the only thing the employee can interact with. If a worker’s main task is completing transactions, that’s all they need to do on their tablet, and the applications available to them reflect that.
If your organization has Office 365 with Enterprise Mobility Suite (EMS), you’re probably already familiar with Intune, Microsoft’s solution for mobile device and application management. Intune is also your go-to solution for managing shared tablets in limited-use mode. With Intune, you can bulk provision, secure, and centrally manage shared tablets configured to run in limited-use mode.
This makes IT’s a job a lot easier: you don’t have to configure settings on individual tablets, and you don’t have to do anything differently than you would for devices not in limited-use mode. With Intune, your transactions, inventory, and other information are protected, no matter what your tablets are used for.