Earns customer excellence award for 10th straight time
CALGARY and DENVER (February 12th, 2014) — Long View, one of North America’s leading Hybrid IT solution providers, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Long View for delivering outstanding customer service to customers in Canada.
“Customer satisfaction is a Long View core value, as well as a key driver of our success — now, and into the future,” notes Kent MacDonald, Long View’s Vice President of Converged Infrastructure. “The best part of winning this award is that the message comes straight from our customers. It speaks to the hard work and dedication of every member of our Long View team.”
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Long View for the tenth time for achieving excellence in customer satisfaction,” said David De Abreu, Cisco Canada’s vice president, partner and solutions organizations. “To be recognized each of the last nine years is a testament to the outstanding dedication of Long View’s leadership team to Cisco and to their customers.”
Cisco, a worldwide networking leader, maintains extremely high standards for its partners in the area of network expertise. Customer satisfaction is one of Cisco’s highest priorities, and Cisco uses its Channel Partner Program to rate a partner’s expertise in deploying solutions based in Cisco’s advanced technologies and services.
Channel Customer Satisfaction Excellence assessment is based on customer satisfaction results captured by the Cisco Partner Access Online tool. Cisco measures customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period.
Following each measurement period, Cisco acknowledges certified partners earning the highest numbers within various geographic regions. Partners achieving Customer Satisfaction Excellence, such as Long View, are recognized in the Cisco Partner Locator with a special star representing their achievement.
In addition to its 10 consecutive times of Cisco Channel Customer Satisfaction Excellence awards, Long View also earned four straight regional Data Center Partner of the Year honours, the Professional Services Partner of the Year award in 2013, Master Unified Communications Specialization in Canada in 2012, Cisco Cloud Builder designation within the Cisco Cloud Partner Program in 2011, and the North American Cisco Collaboration Partner of the Year award in 2010.
ABOUT LONG VIEW:
Long View is one of North America’s most powerful providers of IT consulting, outsourcing solutions, and cloud services, with offices across the continent. By maintaining a clear focus on combining business and technology in key areas such as cloud, datacenter infrastructure, user support, and IT outsourcing, Long View is able to define and customize what the future of IT looks like. Innovative, flexible, cost-effective, and business focused . . . that’s Long View.
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