Deskside (Front-End) Support Consultant

January 30, 2018

Long View is looking for an enthusiastic and client-oriented Deskside Support Consultant for our Calgary team. As part of our End User Computing team, in this role you will provide Front Line On-Site technical assistance to our client at their NE location. You will be expected to work with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner! This role requires someone who can work in a fast paced environment to process time-sensitive tickets with changing priorities by performing proactive and reactive troubleshooting to identify and resolve issues before they occur.

What You Can Expect

  • Great People and Culture – A practical approach to business with no bureaucracy or red tape.  An environment of collaboration and support.
  • Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
  • Interesting Work –Be part of exciting projects while accessing all the latest technologies.
  • Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness.

What You’ll Bring

  • 3-5 years of experience in a help desk or desk side support role
  • Previous experience supporting airports, airlines, or other transportation industry clients
  • Ability to provide support for desktops, laptops, and workstation hardware in a corporate environment including Microsoft Office 2007/2010/2013/2016/O365 and Windows 7/8/10
  • Familiarity with Active Directory including adding and configuring new user accounts
  • Experience with IMAC requests (Image, Move, Add, Change), peripheral support, and end-user devices (work stations, kiosks, printers, etc.)
  • Knowledge of Remedy (ITSM) and enterprise mobility support (iPhone / Android / Blackberry)
  • Experience troubleshooting Tier 1 issues
  • ITIL Certification and A+ certifications would be considered and asset

Life is too short for just any job. Get more out of life with a career at Long View!

Location: Calgary
Job Type: Full Time
Recruiter: Javier Angulo