Deskside (Front-End) Support Consultant
January 30, 2018
Long View is looking for an enthusiastic and client-oriented Deskside Support Consultant for our Calgary team. As part of our End User Computing team, in this role you will provide Front Line On-Site technical assistance to our client at their NE location. You will be expected to work with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner! This role requires someone who can work in a fast paced environment to process time-sensitive tickets with changing priorities by performing proactive and reactive troubleshooting to identify and resolve issues before they occur.
What You Can Expect
- Great People and Culture – A practical approach to business with no bureaucracy or red tape. An environment of collaboration and support.
- Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work –Be part of exciting projects while accessing all the latest technologies.
- Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness.
What You’ll Bring
- 3-5 years of experience in a help desk or desk side support role
- Previous experience supporting airports, airlines, or other transportation industry clients
- Ability to provide support for desktops, laptops, and workstation hardware in a corporate environment including Microsoft Office 2007/2010/2013/2016/O365 and Windows 7/8/10
- Familiarity with Active Directory including adding and configuring new user accounts
- Experience with IMAC requests (Image, Move, Add, Change), peripheral support, and end-user devices (work stations, kiosks, printers, etc.)
- Knowledge of Remedy (ITSM) and enterprise mobility support (iPhone / Android / Blackberry)
- Experience troubleshooting Tier 1 issues
- ITIL Certification and A+ certifications would be considered and asset
Life is too short for just any job. Get more out of life with a career at Long View!