CALGARY, Alberta and DENVER, Colorado (February 5, 2015) — Long View announced today that is has received a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Long View for delivering outstanding customer service to customers in Canada.
“Our customer service approach is based on honesty, collaboration, and transparency. That’s why a rating like Cisco’s Customer Satisfaction Excellence means the world to us,” says Kent MacDonald, Long View’s Vice President of Converged Infrastructure and Network Services. “Earning this rating from Cisco is something all of our employees can be proud of, because it simply wouldn’t be possible without their dedication, on a daily basis, to customer service – and understanding that every customer’s IT solution requires a unique blend of elements.”
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities – critical factors in choosing a trusted partner.
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ABOUT LONG VIEW: Long View is one of the most powerful IT solutions and services companies in North America, with offices across the continent. With a clear focus on combining business and technology through our Hybrid IT solutions, including cloud, IT infrastructure, managed services, and end user support, Long View is able to define and customize what the future of IT looks like for our clients. Innovative, flexible, cost-effective, and business focused . . . that’s Long View.
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